Vonage tells FCC a service provider blocked its calls

Boy, I bet Vonage was ticked to hear that they’re being blocked by a broadband provider. I mean, how insensitive. You know what’s funny, I have a sneaking suspicion that this will not be the first time we read about this sort of thing happening either.

VOIP (voice over Internet Protocol) service provider Vonage (Profile, Products, Articles) Holdings has reported to the U.S. Federal Communications Commission (FCC) that a broadband Internet provider deliberately blocked Vonage customers’ calls.

Vonage users who are customers of the broadband provider reported late last year that they suddenly couldn’t use the Vonage service, said Brooke Schulz, vice president of corporate communications at Vonage, in Edison, New Jersey. Vonage did some troubleshooting and discovered that network ports over which its calls traveled had been deliberately blocked, she said. Vonage then manually rerouted its calls through the network as a temporary solution to the problem, Schulz said. Schulz declined to name the broadband provider.

VOIP technology breaks up voice calls into data packets and sends them over IP networks, a transmission method that is more efficient than traditional telephone switching, generally leading to lower phone bills. Calls made on a VOIP service may travel over the broadband data network of a consumer’s phone company or cable provider while bypassing that provider’s own voice calling service.