Widespread Display Issue on the New Mac minis

Widespread Display Issue on the New Mac minisSometimes, I get emails asking simple questions that I’m able to answer. And then other times, well, it helps to bring in the community. Has anyone else experienced what our friend Farhan encountered here?

Hello, Chris. I hope you are doing well. I know this is going to be a long email and you are a busy person, but please bear with me.

First of all, I recently started following your YouTube channel and am really enjoying it. I’ve been using Apple devices for about a couple years now and that is how I found you on YouTube.

Anyway, after being a Windows user since 1995, I recently bought my first Mac ever — the newest Mac mini (the $599 model). Soon I ran into an HDMI display issue where the screen goes black for about a second once every hour or so. I tried different HDMI cables and monitors and the same was happening with all of them. I ran to the local Apple Store and got a replacement; the replacement also had the problem. I then got another replacement, which also had the same issue. So I hopped onto Google and surprisingly found a few long threads of people talking about them having the same exact problem with their minis.

And here are a few links to threads of this issue:

I’d like to hear what you have to say about this. Have the Mac minis had widespread troubles before? People from around the globe have jumped onto the forums to see what is going on with their brand new minis. And the Apple Store employees and geniuses I’ve spoken with don’t know about this. The Apple Care agent on the phone didn’t know about this either. Has Apple officially acknowledged this problem? Do you think it will recall all these minis, or will the company release a firmware update with a display driver fix?

For now I have returned my mini. It’s a bummer because I was starting to really enjoy learning the Mac OS. I will most likely pick up a mini again after they have sorted out this mess. I have had a very pleasurable experience with my iPods, iPhones, and iPads, so it is surprising to have to deal with this on my first Mac.

Thank you for your patience in reading this email and I hope you get a chance to respond.

Kind regards,