Google Instant: Is Google Cutting Off Its Tail To Spite Its Nose?

For those of you that haven’t read the news or experienced it first-hand, Google launched their latest technology today: Google Instant. It’s not aforay into coffee; rather, it’s an attempt to save precious milliseconds of search time by automatically adjusting search results/listings in real time, as you type. I think this is somewhat akin to a “quick start” button on the microwave, so you don’t have to actually type in 1 : 0 0 START. Only in America are milliseconds translating into millions of dollars, but for whom?

Field Pro = Disappointing Customer Service Experience From Viking Refrigerator Repair Company

This is a frightening true story of a normal family trying to get a simple recall hinge replaced on our Viking refrigerator. Unfortunately, we chose to use Field Pro, a Portland appliance repair company that happened to be certified by Viking to perform the repair. After 10 months, we have no cabinet doors above or on our custom fridge, which means no door handle and Field Pro refuses to return our calls and emails. Do not use Field Pro for any repairs if you value your personal property!

Top 10 Reasons Why Businesses Should Engage in Social Media

Earlier this week, I participated in a panel event hosted by Portland Advertising Federation and SEMpdx. The Social Media Smackdown featured a 4 person panel, 2 representing the pro-business in social media and 2 taking the anti-business position. To prepare for my pro-business position, I compiled the following list