News from CPSC – Recall
Do you have one of these? RECALL
NEWS from CPSC
U.S. Consumer Product Safety Commission
Office of Information and Public Affairs
Washington, DC 20207
FOR IMMEDIATE RELEASE
September 7, 2004
Release # 04-211
Lexmark’s Hotline: (877) 877-6218
CPSC Consumer Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
CPSC, Lexmark International Inc. Announce Recall of Laser Printers
WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission announces
the following recall in voluntary cooperation with the firm below.
Consumers should stop using recalled products immediately unless
Name of product: Lexmark, Dell and IBM Laser Printers
Manufacturer: Lexmark International Inc., of Lexington, Ky.
Hazard: These printers can short-circuit, posing an electrical shock
hazard to consumers.
Incidents/Injuries: None reported. This recall is being conducted to
prevent the possibilities of incidents or injury.
Description: The recall includes Lexmark, Dell and IBM brand laser
printers. The brand name and model number for the Lexmark and IBM laser
printers can be found on the front of the printer. For Dell laser
printers, the brand name is on the front of the printer and the model
number is inside the front cover. The recall includes the following
model numbers: Lexmark E232, E232t, E330, E332n, E332tn; IBM Infoprint
1412, 1412n; Dell 1700 and 1700n.
Sold at: These Lexmark printers were sold directly through distributors,
and at electronic, office supply and computer stores. IBM printers were
sold directly through authorized distributors and resellers and via
IBM’s web site. Dell printers were sold directly through the firm’s Web
site. These laser printers were sold from May 2004 through August 2004
for about $200.
Manufactured in: China
Remedy: Consumers should immediately stop using the laser printer,
unplug it, and contact their corresponding laser printer company to
register their product to receive a free replacement laser printer.
Consumer Contact: For more information, contact Lexmark Web site at
recall.lexmark.com or toll-free at (877) 877-6218 between 9 a.m.
and 9 p.m. ET Monday through Friday or between Noon and 6 p.m. ET on
Saturday; Dell Web site at www.1700printer.com or toll-free at Dell
(888) 245-3959 between 8 a.m. and 6 p.m. CT Monday through Friday; or
IBM Web site at www.printers.ibm.com or toll-free at (800) 426-7378
Media Contacts: Julane Hamon, Lexmark International at (859) 232-1536,
or [email protected] Don Canfield, IBM at (303)924-4644 or
[email protected] Jennifer Richard, Dell, at (512) 723-3309 or
To view CPSC’s press release and pictures of the recalled products on
CPSC’s web site, please visit here.