When you try to copy items from the hard disk to a CD-R (recordable disc) or CD-RW (rewritable disc), some items may vanish, including connected files or subfolders. This problem occurs if the items that you copy were saved in Internet Explorer by using the Complete option.

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: 322389 How to obtain the latest Windows XP service pack.

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