Dell seems to continue its pledge to listen to customers and has changed their policy on what bloatware will be included on new systems, as well on how to opt out having bloatware installed in the first place. Bloadtware is better known as crapware. These are programs that come preinstalled on almost all OEM machines that the consumer neither asks for and in most cases does not want. These are paid for advertisements for companies such as AOL, Earthlink and other ISP’s or other software such as trialware that is good for a limited amount fo time.

The problems with crapware are two fold. First crapware can slow down the performance of a computer system and second, it can be time consuming for the user to remove this junk and gunk. For years consumers have complained that this was getting to be a real pain in the butt, but no one listened. Now Dell seems to be taking the lead and limiting the amount of stuff that comes with a new system when ordered online.

On Dell’s site they state:

We’ve expanded our opt-out offering on XPS products as well as through our Dimension desktops and Inspiron notebooks. This means when you configure a system on Dell.com, you have the option of choosing “No software pre-installed” for things like productivity software, ISP software and photo and music software. On most XPS systems, the no software options are the default choice. The end result is that customers can tailor the amount and type of software that is preinstalled on their systems to meet their specific needs at time of purchase.

Dell further explains that some software will still be included for the following reasons:

So, what software is left? Trial versions of anti-virus software (on Dimension and Inspiron), Acrobat Reader (it’s required to read electronic copies of system documentation), and Google tools. Why do we treat anti-virus apps a little differently? For two reasons: 1) Because a lot of our customers proactively select a subscription to a security service which includes anti-virus and firewall capabilities. 2) Because many of our customers simply expect their PCs to be protected at first boot and beyond.

Though this is not 100% perfect for those who may wish to have just a OS installed and nothing else, I personally believe that this is a step in the right direction. It would also be nice if other OEMs followed Dells lead. Hint, hint!

Comments welcome.

[tags]dell, software, bloatware, policy, ordering, [/tags]