I wish I had a nickel for every time I’ve either heard or read in one of the forums about someone having trouble renewing their subscription to a Norton product, only to be confronted with a message telling the user their subscription had expired. I would have myself a bunch of nickels! So today when I read about this problem once again I was also happy to read about a possible solution.

It seems that if your Norton product does not properly synchronize with the Norton server, you will continue to get this annoying message. It also makes the user feel that they are unprotected since the system will refuse to update itself. So Symantec has posted a procedure to follow in case you fall victim to this problem with the hopes that the problem will be corrected.

First of all you must be connected to the Internet. For Broadband users this should not be a problem. For dial-up users, confirm you have a connection by opening your browser to determine you in fact have a connection.

  1. Start your Norton 2007 product.
  2. On the Norton product tab click Support.
  3. Under Subscription & Account Information, select Subscription.
  4. Click I have already purchased a subscription. Please check my subscription status.
  5. Click Next.
  6. Make sure you have connected to the Internet, then click Next. Your subscription status is verified and you see the number of days that remain for your subsciption.
  7. Click Finished.

See Symantec’s full description of the procedure here.

I hope his helps.

Comments welcome.

[tags]sysmantec, norton, subscription, errors, help[/tags]