It must be a new age approach to dealing with customers – antagonize them even more. Obviously, Sprint-Nextel does not like spending too much time on the customer service aspect of their business:
“Sprint-Nextel is disconnecting more than 1,000 subscribers on grounds the clients call customer service too often and make “unreasonable requests.””
link: Sprint Cuts 1,000+ Customers For Excessive Complaining
Perhaps Sprint-Nextel might consider that these customer are providing valuable feedback. With this information, the company could focus on improving service. There might be a thousand plus customers who are complaining but one wonders how many are enduring silently, until their contracts terminates.
Remember the good old days when business spoke of quaint things like ‘customer satisfaction’, ‘the customer is always right’, ‘the customer is the reason we are here’… can over a thousand plus complaining customers be all wrong?
Catherine Forsythe
[tags]sprint-nextel, customers service, complaints, disconnection, feedback, cell phones, contracts[/tags]