It fascinates me to no end, just how companies come along and pretend like we live in a single platform universe. At the very least, you darn well better consider OS X as a serious player, as Linux is continuing to work on gaining its land legs. So in light of a number of people asking me what the best means is to provide remote control PC repairs, back in my day, it was generally using the built-in Windows remote tools or something like VNC.

Today, I have to say, the choices are better, but with a twist. While others options like GoToAssist and WebEx are apparently subscription based, it is nice to see that the up and coming Bomgar box is not. I have decided that if I was in the market, I would likely use Bomgar and here is why.

  • What platforms do you support? With the Bomgar homepage, I simply clicked onto the “box” that was the best fit for my pretend business in this example. Immediately, I was informed that Bomgar supported all three platforms on the client side. With WebEx and GoToAssist on the other hand, I had to dig and dig for this painfully important information. I still cannot remember how I eventually found the page with GoToAssist – seriously, the requirements should have been front and center, not buried in the FAQs. WebEx was just as bad.
  • Bombar allows me to choose my representative’s OS, not the other way around. WebEx and GoToAssist, not so much.
  • No idea how much it costs, but I tend to agree, if the free trial has you impressed, owning the box is a hell of a lot better than renting services that cannot even make system requirements part of their selling point! But I would request a ROI assessment myself just in case.

Later in the week, I will be talking about how to use something like Bomgar to take your PC repair biz to the next level. Stop working like it is 1998 and join us in the next century. Stay tuned if cutting down on some of your driving time for PC repairs interests you. PC repair in your underwear? Now that is a title I could live with!

[tags]remote access, computer repair, VNC[/tags]