Dell wants to be number one again. How nice. Number one companies do things that others don’t do. The build quality of the machines is above other manufacturers. They make it easy for customers to know what is in their machines. When problems arise, it should be easy to deal with the support options offered.
After a week of working on many Dell machines, and realizing that, in general, build quality is high – but could be higher, using service tag number doesn’t guarantee knowing what was put into the machine – as it is meant to, and the people who work at support are more interested in getting off the phone than helping the customer – even for a customer that buys hundreds of machines per year, it is easy to see why the company has slipped down the rating ladder.
The thing is, if styles don’t change, the slide will continue, as people like me, who interface with many, and when asked an opinion, give a less than favorable one – that slide is guaranteed to pick up speed.
I’ve read interviews with Michael Dell, and he talks a good game, but he must be willing to do more than talk.
(By the way – there is not much support for anyone who wants to use Linux, and the site is a mess for those searching for things to help fix any driver problems – I’ve seen 13 cases of hard drives that will not restore from the hidden partition, which makes me wonder why Michael Dell isn’t willing to use a restore disk, with drivers, and absorb the extra two dollars that might cost, so as to help rise up to that number one status again. A quick online search reveals that the restore partition is frequently problematic, and not because of bonehead users – though that certainly enters in.)
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[tags] Dell Computers, support, Michael Dell, Microsoft, Windows, Linux [/tags]
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