A company by the name of AIT [Advanced Technologies, Inc.] is claiming that 2,000 plus Dell OptiPlex systems that they purchased, have failed. The company further alleges in their lawsuit against Dell, that the company suffered data loss, loss of clients and other damages when these systems began to fail. The computers were purchased between 2003 and 2004.
My first thought is why did the company wait so long to file suits? Than after reading the article further it seems that there is more to this than meets the eye. It seems that AIT stopped paying a $50,000 a month payment for the computers when problems developed and Dell than stopped warranty services. One could argue that the company stopped payments because of a lack of service from Dell. But not knowing all of the facts it makes it hard to judge where the fault may fall upon.
But what is interesting about this story is not the lawsuit itself, but how a consumer who purchased a lobe PC from any company would handle a complaint. Let us say you bought a system from a retailer, charged it on your credit card, and than starting having problems that you felt the OEM was not fixing. Would not making your credit card payment for the computer purchase be the correct way to handle the situation?
I know that the facts in this case are not similar since I would guess that Dell financed the purchase, but if the company stopped their monthly payments, one would conclude that Dell would not be obligated to repair the systems. Or is this to simplistic?
What do you think.
Full story is here.
[tags]dell, computers, optiplex, failure, warranty,non-payment, [/tags]