Today, Cam asks:

Like you, I help a lot of people with their computers, mainly seniors as I am well advanced in that population group.

I have a couple of silly problems which have stumped me recently and I hope you might be able to sort me out without too much difficulty.

  • I am no longer able to scroll the Lockergnome newsletters by just rolling the wheel on my mouse; it gets very jerky. I use XP Pro and Firefox 2.0, all updated. It works OK on other messages. Am I missing some sort of plug-in or something?

This depends on where the content is being viewed. Sounds to me like you are reading them from your browser, Firefox. So it might be worth checking to see if the following is set. In Firefox, go to Tools, Preferences, then click the advanced tab. Under the General tab from there, make sure mouse smooth scrolling is checked. Also, be mindful of running a lot of extra browser tabs open with Flash running in the background. That can slow things down on some PCs.

  • In Outlook Express 6.0, I am unable to get it to remember my password. Using Tools|Accounts|Properties, every time I enter the Password info it promptly forgets it!

I would really appreciate any hint about what I did, or forgot to do. My memory ain’t what it used to be.

Outlook Express has been largely ignored in the support dept as Microsoft has chosen to move on to other things. This is largely why many users have moved onto other email options such as Thunderbird.

Despite the lack of current support for the app, I did locate this page, which may be of some help. Be aware however, editing your PC’s registry is always done at your own risk and there is always the off chance of hosing it completely. So use this guide at your own risk. A better bet is to migrate to Thunderbird as backing up user data and better support is aplenty.

Thank you. Been reading Lockergnome for years.

Thrilled to hear that, glad we have been able to inform and entertain throughout the years. 🙂

Do you have an IT-related question? Perhaps you are just burnt out on writing on the walls with crayons? Whatever the comments may be, drop me a line, and you too can “Just Ask Matt!”