It is bad when a business antagonizes customers. It may be worse when a charity angers its supporters. The One Laptop Per Child programs seems as though it has a public relations nightmare on its hands:

‘…”It was for a good cause and also I really wanted a cool geeky toy for myself,” Ruggiero says. Two and half months after placing his order, Ruggiero still has no XO, and he–and many others who took advantage of OLPC’s Give One, Get One program–are furious about having to deal with a litany of problems associated with the purchase.’

link: Big Delays for Small Laptops: OLPC Recipients Irate

Unfortunately, problems with non delivery reflects poorly upon the whole charitable program. There are a myriad of places online where people are complaining. – I have used this column space to support the program. As such, there has been a steady stream of complaints that have come to my attention. The execution and customer service of this program have been disappointing. The One Laptop Per Child program has a considerable amount of damage control ahead.

Catherine Forsythe
Director of Operations