I’ve had a PeoplePC dialup account open for the past four years. I provided this account to my mother before she got a DSL account. The $10 a month billing got old though, so I decided to cancel the service. I called in and got an agent that was no doubt not from the United States. English was definitely not her first language either.
After explaining that I wished to cancel service, she started babbling about keeping my account open. I expressed that I didn’t want to continue my service over and over. She continued to offer me two months free and removed my payment for the current month. She did a good job making it sound like my account would only be open for two months. The catch was that I would be billed again after two months. I struggled to understand this woman throughout the call. At some point I must’ve agreed to keep my account open. Toward the end of the call she ended up thanking me for staying with People PC. Ugh! I said no, I did not want to be billed by the company anymore! Finally I think she got the idea. We’ll see at the end of two months.
This seems to be the way all companies treat their customers. They stick you with people that don’t even speak the language. I tried to call my bank the other day and get a username and password for its Web site. I had to disconnect because I couldn’t understand the agent, and he couldn’t understand me either. I also am not content with the fact that somebody in a poor country has access to all of my banking information.
Here we go people. We’re sliding far downhill yet we still give our money away to these companies that just don’t give a damn about their customers. We can do better. Imagine if a computer company advertised 100% U.S. Technical Support. I’m waiting for somebody to do that, because I think most people are getting fed up. Maybe I should make a Web site that provides a list of companies that are not providing support from India or any other place I can’t understand. Oh wait! There are none.