Netflix has announced to some of its users that there could be some shipping delays. The email I received stated that two of my DVD’s were experiencing a delay in getting to my home. This was surprising since Netflix has always been one of the best online services that I have used. I did check their site and noted my DVD’s would be sent on Friday instead of on Wednesday, which is a minor inconvenience.
Nteflix also states that a credit will be given:
IMPORTANT: Your DVD shipments might be delayed…
We’re sorry to report that we continue to experience issues with our shipping system, so some of you are not receiving DVDs in a timely manner and some of you have not received emails letting you know we got a DVD back from you.
We apologize and we’ll be automatically issuing credits to all of you whose shipments have been delayed. Our goal is to ship DVDs as soon as possible and to provide a personalized email update to you if your DVD shipment was delayed.
We’re sorry for any inconvenience we’ve caused you and thank you for your patience.
It would be nice if all companies were as consumer friendly as Netflix appears to be. They at least take responsibility when there is a problem and offer a credit without being asked.