Dell is closing a support center in El Salvador that employs 900 people. In the article about the closing it stated that the call center provided assistance for those living in South America. Though the article didn’t state where support would be provided from, one could guess that India would be a good choice. After all, we want our Latin friends to suffer the pains of hell when calling India for support, just like we do here in the U.S. 🙂
This did bring up another thought.You may recall previous articles in which I had mentioned about buying a business system from Dell, and not a home system. Business systems come with support still here in the U.S. and you avoid the language problem when having to call India.
In addition it is also said by some that you get better service for anything you wish to do at Dell, when you are a business customer instead of a home user.