Over at the San Jose Mercury News they have an article about what they seem to think is a new concept. They state there are some new start up companies that will fix your PC remotely for a fee. What they state is new about the concept is that the consumer is provided with a listing of technicians who are rated by their expertise in solving computer problems. A company in Campbell, CA. named CrossLoop is setting up just such a business model.
In the article it states that:
As computers have become more complex and more pervasive, the business of supporting them has become more challenging and often more costly. Tech research firm IDC estimates that the broad U.S. market for support services, including the sale of extended warranties and subscription packages, will grow from about $2 billion in 2007 to $3.6 billion in 2012.Ironically, one of the factors likely to drive that growth is the economic downturn, analysts say.
“With the economy (in recession), consumers will choose first to look at fixing their computer problem or optimizing the performance of their PC before buying a new computer,” said Kurt Scherf, vice president and principal analyst at Parks Associates, a technology consulting firm.
But while demand for technical support is growing, consumers frequently don’t get the help they need.
Consumers who called their computer’s manufacturer had their problems resolved only 59 percent of the time, according to a 2007 study by Consumer Reports. Meanwhile, more than half of consumers who experienced security-related problems — the second most frequently cited problem with PCs — ended up contacting technicians multiple times to try to get them solved, according to IDC.
I kind of ride the fence when it comes to trying to fix a computer remotely. I have tried this before with mixed results. I am a hand on person who likes his own space when it comes to fixing a system. By this I mean I like the PC in front of me and when I am able to repair the system at my own pace. I prefer bringing back the system to my shop. But that is just me.
What do you prefer? Would you opt to have your system repaired remotely?