Sometimes the only way to fix a problem is to have someone else do it for you. Remote Assistance in Windows Vista is an easy way of letting someone you trust connect to your computer and fix a problem or at least show you how to fix it on your own.

When an individual connects to your computer using Remote Assistance he or she can view your desktop or take remote control of your computer (with your permission).

Before someone can connect to your computer using Remote Assistance, you need to send the individual an invitation to do so. There are a few ways to invite someone to connect to your computer. One way is to send the appropriate user an email. You can use this method in Windows Vista by completing the steps that are listed below:

  1. Click Start and select Help and Support. 
  2. Under Ask someone, click Windows Remote Assistance. The Windows Remote Assistance dialog box appears.
  3. Click Invite someone you trust to help you.
  4. Click Use e-mail to send an invitation
  5. Type a password for connecting to your computer. The user connecting to your computer must supply this password.
  6. Click Next. Remote Assistance will launch your e-mail program.
  7. Create a new email message.
  8. In the To field, type the email address of the person you want to invite.
  9. Click Send.
  10. The Remote Assistance window appears as you wait for the person to respond.

An alterative method to sending an invitation is to save it as a file and then send it to the appropriate individual using email, a disk or removable drive, instant messaging, etc. To save an invitation as a file:

  1. Click Start and select Help and Support. 
  2. Under Ask someone, click Windows Remote Assistance. The Windows Remote Assistance dialog box appears.
  3. Click Invite someone you trust to help you.
  4. Click Save this invitation as a file.
  5. Enter a path and file name.
  6. Type a password. The individual assisting you needs this password to connect to your computer.
  7. Click Finish.
  8. The Remote Assistance window appears as you wait for the person to respond.

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