When Circuit City announced it was closing all of its stores, it seemed that Best Buy would logically pick up the surplus of electronic shoppers. But with the recession, this has not happened. So in steps Walmart with its new electronic department that wants a piece of the action. There is only one small problem with this new idea.
When I was in the market for a new Hi-Def TV last year, I was in a local Walmart browsing around looking at its TVs. I asked the clerk about the extended warranty; he handed me a brochure. In the brochure it mentioned that TVs would need to be returned to the store if they needed repair. I asked the clerk if this also included 50″ sets or larger and he said ‘I guess so.’ I later learned this was not the case. But this demonstrates the need for Walmart to train its employees in the electronic department.
Expanding the electronics department just to add more stuff is not going to make it without knowledgeable employees to staff it.
Just my two cents. What do you think?