I know that the Xbox 360, which is made by Microsoft, had a high failure rate — but could it really be as high as 54.2%? This is what one gaming site states was the result in its survey of some 5,000 gamers. The Consumerist is quoting the survey as being fact, and adds the following information to the article:
The poorly manufactured, red ring of death-prone console has a 54.2 percent failure rate, compared to 10.6 percent for the PS3 and the Wii’s 6.8 percent.
The magazine surveyed nearly 5,000 readers to get the data. And while the 360’s rate is alarmingly higher than the others, it’s still bafflingly low because it blows the mind to imagine that 45.8 percent of the consoles have not broken. Also, Microsoft’s numbers are inflated because 360s are used the most of the three consoles. Results said 40.3 percent of 360 owners use the console three to five hours a day, compared to 37 percent of PS3 owners. Meanwhile, the plurality of Wii owners (41.4 percent) play their consoles less than an hour a day.
Microsoft also seized the gold medal for unhelpful customer service, taking nearly a month to repair or replace a console, while Nintendo and Sony stuck closer to a week. Only 37.7 percent of Microsoft customers found the company’s customer service was “very helpful,” compared to 51.1 percent fo Sony and 56.1 percent for Nintendo.
The most shocking number from the survey — and frightening from a consumer perspective — is only 3.8 percent of Xbox 360 owners said they’d never buy another Xbox because of hardware failure.
Now before I go on, let me say that I do not own an Xbox 360, but do own a Wii, which has been problem free. We also bought a Wii for two sets of grandkids without any issues. I don’t have a clue as to the validity of the story, but maybe some of you can share your experiences with us, whether good or bad.