Some people are born to complain and the constant complainers who walk around with black clouds over their heads. Now imagine having to work with someone who complained about everything, right down to the pens and the paper.
If you work with a constant complainer, there are ways of dealing with the situation. First of all, most of the time, the complainers want to be heard and acknowledged, definitely not ignored or argued with. With this is mind, here are a few tips you can use if your co-worker is a complainer.
- Don’t try to solve their problems. Any solutions you proposed will only be met with more complaining.
- When the complaining starts, use open-ended questions (those that cannot be answered with a simple yes or no) to get the individual thinking about possible solutions to the problem. This puts the accountability back on the individual to resolve their problems.
- Don’t agree with the complaint. A complainer will take your agreement as an invitation to continue complaining.
- Finally, when dealing with a true chronic complainer, disengage the conversation as soon as possible. You can do this by indicating you have to go right away and asking them what exactly they need to discuss with you.
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