AT&T’s spotty network aside, there are plenty of other paid services out there that do not live up to our expectations. In the past couple of weeks, I have editorialized my gripes with AT&T and Sirius as two services I pay very well for, but get the least from in terms of value. When I think about the amount of money I pay monthly for services, certain ones I am completely satisfied with, others, I gnash my teeth when I think about clicking the “Submit Payment” button.

When I think about value, Netflix immediately comes to mind. I pay just under $10 a month for the 1 movie plan which also includes unlimited Instant Queue watching. There has been a great amount of value added to Netflix subscriptions in this past year alone. The price has stayed the same, yet I can now stream movies to my Xbox and Mac (Both features added late last year), in addition to streaming movies to my PC and renting physical media.

Every time I log into Netflix, more and more movies and TV shows are being added for Instant watching. It’s not just fluff either, it’s stuff I actually like. The value continues to grow and as a result, I never flinch when Netflix deducts $9.53 every month. There is so much content available that I have considered canceling a paid service that HAS let me down this year (cough, Comcast, cough).

These days, with many companies eager to take your money and less eager to provide continued value and a great customer experience, it is refreshing to reflect on a service that actually feels “worth it”. There has been a lot of AT&T bashing over the past few weeks, and most likely, rightfully so. But as someone who likes to keep a positive outlook, I think it is equally important to appreciate when a service actually deserves my hard earned cash. Just as all of the negative attention across the internet will hopefully effect how AT&T moves forward as a business, so should positive posts as this one. It’s a chance for companies like AT&T to see how and why I like Netflix, why I am writing a post to praise them.

Just take a look at this proactive email I received when Instant Watching was on the fritz. I was kind of blown away. I’m not used to this kind of service:

We’re sorry you may have had trouble watching instantly via your Xbox

Last night, you may have had trouble instantly watching movies or TV episodes via your Xbox due to technical issues.

We are sorry for the inconvenience this may have caused. If you were unable to instantly watch a movie or TV episode last night via your Xbox, click on this account specific link in the next 7 days to apply your 3% credit on your next billing statement. Credit can only be applied once.

Again, we apologize for any inconvenience, and thank you for your understanding. If you need further assistance, please call us at 1-866-923-0898.

-The Netflix Team

Which paid service has not let you down this year?

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