It is a new way of complaining. It is also participatory democracy. With a internet connection, it is possible to access data bases and input a complaint or suggestion:
“… A host of larger U.S. cities from San Francisco to New York quietly have been releasing treasure troves of public data to Web and mobile application developers.
That may sound dull. But tech geeks transform banal local government spreadsheets about train schedules, complaint systems, potholes, street lamp repairs and city garbage into useful applications for mobile phones and the Web.
The aim is to let citizens report problems to their governments more easily and accurately; and to put public information, which otherwise may be buried in file cabinets and Excel files, at the fingertips of taxpayers.”
Now when there is something that irks you as a tax payer, there may be a means to report it immediately. The next application needed is one to track whether there has been any response to the complaint. It might force bureaucracy to work.