Anyone notice an improvement in the rate of dropped calls on AT&T? If so, you’re absolutely right. With that said, the mobile company still has a long way to go if they want to catch up to other carriers. According to a survey by ChangeWave Research, AT&T is still lagging behind their competition by 1.7%.
An AT&T spokesperson sent Gizmodo a statement regarding the latest findings.
The opinions compiled in this survey are dramatically at odds with actual quantitative results derived from millions of calls made during extensive drive-testing of the AT&T mobile broadband network by a highly respected outside firm.
Those results, from GWS, show that, on a national basis, AT&T is within just two-tenths of a percent of the industry leader in wireless call retainability. That’s a difference of just two calls in a thousand, a virtual dead-heat.
In fact, the statistically valid drive test shows the AT&T network continues to deliver the nation’s fastest 3G network and near best-in-class call retainability nationwide. AT&T’s network dropped only 1.44 percent of calls nationwide, within two-tenths of 1 percent of the industry leader and a difference of less than two calls out of 1,000.
Credit to AT&T, they have put significant measures and resources in to improve their network, with more on the way in the next few months. However, they’re still considerably behind the leading company, Verizon, who has a dropped call rate of 1.5%.
In addition to releasing data on dropped calls, ChangeWave Research also released graphs showing each company’s satisfaction rating. AT&T is tied with T-Mobile in last place at 23%, with Sprint (35%) and Verizon (49%) taking the lead.
And yet, Apple signed a 5-year contract with these guys.