Dealing with other human beings is always a challenge, but knowing what to do, or not do, is very helpful. We have all experienced some type of a problem that we need to call a company in order to get the problem resolved. The most annoying aspect of the call is getting through the maze of phone buttons trying to reach a real human being. Once we get to a real person, how you proceed next will determine just how well your problem is resolved.
But in one recent survey I read in which people were asked their opinions about dealing with customer service, this one stood out:
“What would you do if you were in my situation?”
What is your favorite technique?
You can read all of the suggestions at the link below.