Dealing with other human beings is always a challenge, but knowing what to do, or not do, is very helpful. We have all experienced some type of a problem that we need to call a company in order to get the problem resolved. The most annoying aspect of the call is getting through the maze of phone buttons trying to reach a real human being. Once we get to a real person, how you proceed next will determine just how well your problem is resolved.

But in one recent survey I read in which people were asked their opinions about dealing with customer service, this one stood out:

“What would you do if you were in my situation?”

What is your favorite technique?

Comments welcome.

You can read all of the suggestions at the link below.

Source – N.Y. Times – Money –  The Haggler

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