Dell is not the company that it was in the ’90s. There is really no question of this considering the poor customer service, subpar products provided, and apparent lack of interest in what its customers want.
Then, as if to drive the point further, we see an article like this. Dell allegedly sold faulty computers to a multitude of outlets and customers. It seems that there were faulty capacitors involved and the talk on the street is Dell knew of this all along.
Clearly this is not the kind of PR Dell needs at the moment; it should be interesting to see if it makes like Toyota and deals with this head on or, instead, hides behind excuses. I expect that it will eventually have to deal with this head on.