In Fargo North Dakota, there was a fire at an apartment complex that destroyed 62 of the units, leaving about 150 residents homeless. Some of the residents lost all of their personal belongings, plus their cable equipment from Cable One. In the fine print Cable One requires that the customer be responsible for any damaged equipment and pay for it if it is destroyed. Some residents are stating the cable company now wants to charge them between $500 and $1,000 depending on the type of equipment the customer was using at the time of the fire.
Service agreements that customers sign say you’re responsible for returning equipment in good working condition. But Rich Smith says he wasn’t responsible for the fire, and what it did to his third-floor home. He admits the cable wasn’t the first thing on his mind after the fire, but when he called CableOne Wednesday, “The operator I talked to said it was a big loss to the company. I really had to bite my tongue because I know she didn’t write the policy.”
CableOne’s general manager said, in a phone call, that they’ll work with customers on a case by case basis. It will be based in part on their payment history, and the depreciated cost of older equipment. They won’t charge for modems or DCTs, but they will for DVRs, which are worth $500 when new. G-M Scott Geston added, “We’ve been hurt too.”
This one statement made me think. What is the real value of a used DVR?
but they will for DVRs, which are worth $500 when new.
For any of us who have had cable service, we are aware that the equipment that is supplied may be used when we receive it from the company. We are all aware that used electronic equipment, no matter what it is, loses its value fairly quickly. For those who lived in the apartment complex and who had insurance, it would be interesting to see the value that the insurance company would put on a used DVR.
What do you think?