I read an article this morning that I thought I would share with you, concerning some of the tactics retailers use to squeeze every dollar we have from our pockets and purses. Some of the tactics have been around for a long time, but some are new and just plain annoying. The list contains 15 annoyances which I have trimmed down to the 7 that annoy me most.
Here is my list:
Constantly Rearranging the Shelves
Shoppers want to find the item they came for quickly. Yet stores often rearrange displays as a way to get customers to scan more shelves. One reader writes of a retailer that was constantly moving items so she couldn’t find the one brand of shampoo she was looking for. “I realized they were trying to get me to look at everything every time I went in there so I would be tempted to buy more. I stopped going there.” Another reader came up with a name for the supermarket version: “I call this the ‘Hide the Groceries Game.'”
Staples Are in the Back A familiar complaint is the time-honored supermarket tactic of putting the most sought-after staples at the back of the store. “I hate it when they stick the milk, eggs, butter all the way in the furthest back corner of the store,” writes one reader. “Then they put all that candy, gum, soda, and magazines at the register.”Telling You How Much You “Saved”
Many readers find it annoying that, as they’re paying their bill, the cashier will often tell them how much they supposedly saved by shopping there. “That I call insulting your intelligence,” says one commenter. Even worse, another reader notes that when you turn down the much-despised store credit card offer, the salesperson will sometimes say, “‘You could have saved X dollars if you had our card.’ It’s like you’re a child, and they’re scolding you.”
Putting a Coupon on the Receipt
These deals often require another trip to the same store in a week’s time to take advantage of this new deal. One reader complains: “So to save $10 dollars using the certificate, you must return to the store, spending time, gas and mileage added to your car, and then spend another $50 dollars or more. This circle is vicious!”
Too Much Fine Print
Our readers are getting quite tired of the complexities of discount offers and promotions. Several respondents gave examples of times they brought coupons to a store, picked out items and were told at check-out that the item is excluded from the sale. One reader vents:”You have to be a bloomin’ lawyer to get that fourth 12-pack of Pepsi for ‘free.'”
Need we say more? Not only are they a bureaucratic nightmare, but stores count on many consumers forgetting to mail in the documents. This frustration was common: “I always seem to miss the mail-in rebate somehow. So ‘free’ is never free for me. Not at all.”
Readers say they frequently find that the price listed on the shelf — or even on the item itself — is lower than the price rung up at the register. Many think stores do this on purpose, hoping customers won’t notice or bother to complain. “I want it at the cost that was marked,” says one reader. “Get the manager.”
What annoys you the most? Share your thoughts with us.