Microsoft has claimed that their new Kinect has been a smashing hit. The company claims that 8 million units were sold in the first 60 days. Very, very impressive. What the company didn’t mention is that those units are in the channel and not sold to customers. There are no statistics to indicate just how many Kinect units have ended up in the hands of consumers.
There are some who are claiming that the Kinect has damaged their Xbox systems. They believe that their units have failed, right after the Kinect was connected which has resulted in the ‘Red Ring of Death’. The ‘Red Ring of Death’ is so-called because the green ring on the front of the unit changes to a red ring, when there are issues with the device. In the past this problem can only be corrected by returning the unit to Microsoft for repair.
In a recent article it states that:
To its defense, the Redmond company has denied that the errors are caused by Kinect. “There is no correlation between the three flashing red lights error and Kinect. Any new instances of the three flashing red lights error are merely coincidental,” a spokesperson told the BBC.
Any problem could very well be extremely isolated considering the sheer number of the motion sensing controllers already in consumer’s hands. Furthermore, the issue may even be related to an earlier mass failure incident.
After the previous mass failures, Microsoft did step up and extend the warranty on the Xbox to 3 years. Since no one knows if the incidents or related or not, it will take some time to sort these issues and determine why the Xbox is failing. The last failures cost Microsoft about $1B to correct.