On Monday, Netflix informed their customers that adding streaming content to their queue from a connected device, would no longer be supported. The thinking from Netflix was that users could add content via their computer. On their blog site Netflix stated that:
We’re removing the “Add to DVD Queue” option from streaming devices. We’re doing this so we can concentrate on offering you the titles that are available to watch instantly. Further, providing the option to add a DVD to your Queue from a streaming device complicates the instant watching experience and ties up resources that are better used to improve the overall streaming.
But the proposed changes was meant with outrage by some customers. The feeling is that needing a computer to connect to Netflix is behind the times and actually defeats the purpose of streaming. Especially when it comes for those who stream video to their devices. Some of the comments were:
“With all sorts of streaming devices out there the computer is becoming more and more obsolete, this seems like a step backwards,” noted one concerned sub named Luke.
Raged another sub named Hal, “Sorry Netflix, I love you but this is idiotic. Hire some developers that know who has the premium accounts and who just has streaming access. It should all go by log in. This is a dumb move.”
For a company that has based their company on ease of use and satisfying their customers, it seems that Netflix may have stumbled when making this decision. It would seem that there is a large segment of Netflix clients that do their streaming to a device in which connecting directly to Netflix to add DVD to the queue is just a pain and not needed.
It seems that Netflix is going to experience some resistance from those of us who want to continue having their DVDs delivered to their home. Many people are skeptical that a streaming only model will succeed here in the US. We have become spoiled in being able to have our DVDs hand delivered to our mail box and return the disc for free. Streaming currently has a limited library and does not include the newest releases.
Until that happens, I need my DVD.