The United States District Court for the District of New Jersey has reached an agreement with Vonage America, Inc., Vonage Holdings Corp., and Vonage Marketing LLC, in the amount of $4.75 million dollars. Vonage is accused of deceptive and unlawful activities when it came to promotional gimmicks and disconnection charges the company charged to customers. Vonage has denied any wrongdoing in the matter. On the claims Web site, it has listed who may be eligible to file a claim.
Here are the requirements:
The Court decided that the Class includes anyone in the United States who subscribed to Vonage services on or before January 3, 2011, with certain exclusions, and was unable to receive a full month of free service, did not receive a full money back guarantee under certain circumstances, was charged disconnection fees after cancellation or paid for monthly service after requesting cancellation.
How much money can you get?
The proposed Settlement provides four categories of relief. Class Members may be entitled to receive benefits from more than one category, although no Class Member will be entitled to receive both the benefit contained in Category 1 (“One Month Free Claims”) and Category 2 (“Money Back Guarantee Claims”). The categories and benefits, prior to any pro rata reduction as set forth above, are as follows:
CATEGORY 1 – ONE MONTH FREE CLAIMS: Up to $10
CATEGORY 2 – MONEY BACK GUARANTEE CLAIMS: Up to $25
CATEGORY 3 – DISCONNECTION FEE CLAIMS: Up to $40
CATEGORY 4 – POST-CANCELLATION SERVICE FEE CLAIMS: Up to $50
Forms for filing a claim will not be available online on February 2, 2011. At this time I will be filing a claim under Category 4, disconnection. When I canceled my service from Vonage, it clipped me for just about $40. 🙁
Outside of this, I was pleased with the Vonage service. Call quality was clear and the system worked very well for me. Plus the price was about half the price that AT&T wanted for a landline.