This article was written by myself on behalf of GoToAssist. All opinions are 100% my own.
Starting your own business has never been easier. If you have a skill or a talent, you can easily build a website and begin taking on clients. For many self-confessed geeks, the idea of doing tech support out of our homes sounds mighty appealing. There are a number of factors that come into play here, and the right set of tools can help you provide the best possible support to your customers.
Build a Test Machine
If you have the revenue, consider building a machine that boots into several different operating systems that you can test troubleshooting techniques from. It’s difficult to remember the exact steps involved with checking a specific system tool on all versions of Windows, for example. Having a system with Windows XP, 7, Vista, and 7 installed can make a huge difference in your effectiveness and workflow. After a few months of going through the most common issues, you’ll begin to memorize these steps very quickly.
Going through steps with your customer is far better than talking them through on memory alone. If you have some visual aid at your disposal to see exactly what your customer is seeing, then answering those questions about “that thingi on the right” will be far easier.
Citrix has long been a trusted leader in remote IT support. Directing your customer to a website where they can receive direct support without the hassle of downloading software or going through some lengthy setup process will speed up your calls and keep you available when you’re needed most.
GoToAssist is perhaps the most important tool for any remote computer support business. It gives you direct access to your client’s computer without requiring you to hit the road. It’s almost always easier to solve the problem yourself than to walk someone through a difficult process when they would much rather be doing something else.
GoToAssist also gives you robust IT monitoring tools to help you keep up with long-term clients and businesses that need help beyond simple troubleshooting.
Offer Insight on Social Media to Promote Brand Recognition
You have to give a little to get a little in this business. Offering tips and help for free via social media might sound like bad business on the short-term bottom line, but it could pay off in a big way as the people you help on social networks like Twitter, Facebook, and Google+ recommend you to their even less tech-oriented friends.
I’ve received more contract opportunities from advice I’ve given through Twitter Search than any of my other work online. Why? Because these folks wouldn’t have found me if it hadn’t been for me keeping an eye out for common tech questions on Twitter. I send them an answer and that’s it. They see my name and remember that stranger that helped them out. Trust me, it really works.
Set Yourself Apart
Everyone in the remote IT support business does the same basic services. Few independent support providers go as far as to offer ongoing monitoring (another feature of GoToAssist) or information sourcing. Small businesses usually turn to their technical support contractor to ask about other tech-related things like Web development and cloud services. If you build an index of talent that handles these matters (and does it well) you might find yourself in a position to provide a unique service few others in the business do. You become more of a one-stop-shop for everything and that’s good for many reasons.
More important is that you should always be yourself. Your personality and personal experience is what makes you worth hiring. Don’t try to be like every remote IT support company out there. People want a reason to pick you above all the others. Give them one, and you won’t regret it.
You can try GoToAssist free for 30 days by heading here and signing up.
Child With Laptop by Alan Toniolo de Carvalho