Derailed By Bad Engineering

This seems to be the season of small things that can stop users dead in their tracks. Last week I wrote about a senior woman who had what I would consider a trivial issue, but it stopped her from doing what she wanted to do. This week I got another call – this time from a male client – who was having trouble with e-mail. I couldn’t understand his description of the problem as he reported it on the telephone. He said something like: “When I’m trying to write, it erases what I have. It hasn’t done that before.”
Continue reading “Derailed By Bad Engineering”